HRT members are now relabelling “frequent flyers” to “VIPs”
Categories: Innovation |
Author: Matt Stewart
Posted: 4/03/2015 |
Following the HRT Roundtable on
Reducing Avoidable Unplanned Readmissions, members agreed that relabeling
frequent flyers to VIPs (or very important/intensive) patients helps create an
Understanding the reasons why VIPs represent to ED is valuable
and five members piloted an online case review tool. This tool provides a
framework to assist members to conduct chart reviews and provider and patient
interviews. Members using the tool found it very valuable – particularly given
that for about one third of readmissions social factors were a contributing
If you are interested in the case review tool click here.
For more information
about the meeting please contact Bernie on [email protected].