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Executive Clinical Directors Workshop 22 March 2018

Thursday, 22 March 2018 - Thursday, 22 March 2018

Meeting Code

Australian National Maritime Museum
2 Murray Street
Darling Harbour Sydney

Would you like more information?
Kate Tynan

Assoc. Prof Dr Jeanne Huddleston is a leader of Quality and Safety at the Mayo Clinic. As well as being a specialist physician, Jeanne completed an industrial engineering degree, which allowed her to translate a systems engineering and design methodology to solve health care delivery’s toughest problems. Amongst many achievements, she embedded systems engineering and reliability principles into the multispecialty and multidisciplinary 100% mortality review system at Mayo Clinic. Over the last year, Jeanne has been engaged to assist many hospitals in the USA and around the world (including Tasmanian hospitals) with their quality improvement initiatives.

The workshop will cover lessons learned from the international implementation of a Mayo Clinic developed safety learning system. Not only was this system applied to learning from every death, but also to learn from the living. Using a real-time audience response system, participants will:
  • identify opportunities for improvement in care delivered to simulated patient journeys;
  • quantify barriers to implementing a reliable learning system; and
  • prioritise opportunities for improvement. You will walk away with actionable insights on effective service improvement.

Participants are encouraged to bring a challenging patient safety process issue (something that they have tried to fix, but continues to be an issue anyway – or something new that they are struggling with because it has so many different facets). Table work will be tailored to fit participants’ needs. Ideally a small team from each hospital should attend. Throughout the workshop, Jeanne will use participants’ and other actual Australian hospital issues and data to explain how the methodology can be applied locally. At the end of the workshop, participants will be able to:
  • Implement a learning system that embodies principles of high reliability — specifically, deference to expertise;
  • Move beyond the medical model of peer review to a process of inter-professional learning that leads to actionable information and change; and
  • Define the largest safety problems facing health care today: acts of omission, not commission

Registration for this workshop is essential (limited to 60 participants). Cost $895 + GST Register here For questions please contact Kate Tynan 0417 481 661 or

HRT1802a  AGENDA Thursday 22 March 2018   The Australian National Maritime Museum,  Sydney


Arrival Tea & Coffee

9.00 -10.30

Workshop session 1.  Jeanne Huddleston  

Identification of opportunities for improvement in patient care in simulated patient journeys.

10.30– 11.00

Morning Tea

11.00– 12.30

Workshop session 2.  Jeanne Huddleston   

Quantifying barriers to implementing a reliable learning system.

12:30 –1:15


1.15 -  3.00

Workshop session 3. Jeanne Huddleston  

Further work on implementing reliable learning systems and prioritising opportunities for improvement.

3.00 – 3.20

Afternoon Tea

3.20 – 4.30

Workshop session 4. Jeanne Huddleston  

Continued work on individual hospital priorities.

4.30 pm

Close of workshop

Accommodation & Flight Arrangements
Delegates are responsible for making their own accommodation and travel/flight arrangements.

Suggested Accommodation

Accommodation Contact Details Reference Code Discounts
Ibis Sydney Darling Harbour
70 Murray Street Darling Harbour Pyrmont 2009 Sydney Australia

+61 2 9563 0888
Novotel Sydney on Darling Harbour
70-100 Murray St Pyrmont, NSW 2009

+61 2 9288 7180
Sofitel Sydney Darling Harbour
12 Darling Drive 2000 Sydney

+61 2 8388 8888
The Darling (The Star)
80 Pyrmont Street, Pyrmont NSW 2009 Australia
Oaks Goldsbrough Apartments
243 Pyrmont Street, Darling Harbour NSW 2009

1300 667 078
Parkroyal Darling Harbour
150 Day Street, Sydney NSW 2000, Australia

+61 2 9261 1188