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Integrated Care across the system 14 & 15 August 2019


Wednesday, 14 August 2019 - Thursday, 15 August 2019

Meeting Code

Sudima Hotel Christchurch Airport
550 Memorial Ave
Christchurch Airport
Christchurch 8053
New Zealand

Would you like more information?
Christine Hendry
[email protected]

The Integrated Care Special Interest Group was established to address the growing need in health care — improving care delivered across the continuum of care - especially where the community and hospital settings intersect.

This group is an extension of the work started in 2017 & 2018 with the New Zealand Whole of System Program and in 2019 now includes both Australian and New Zealand health service members.

We know that providing integrated care is challenging; as it occurs when the work of general practices, community services and hospitals are seamlessly coordinated and incentivised to deliver patient centred, equitable care.  This is important for both physical and mental health and should be offered from prevention through to end of life and in partnership with the individual, their carers and family. 

Managing demand is complex and requires a whole of system approach that involves both the inpatient and outpatient elements of care.  Areas that are likely to have impact include:

·         The management of long-term conditions,

·         Primary care hospital avoidance programmes,

·         Provision of urgent access to primary care,

·         Ambulance diversion pathways,

·         Improving discharges and

·        Understanding readmissions

To aid in overcoming these challenges we invite you to join us for the 2019 Integrated Care Program.

Agenda – Integrated Care 2019

Day 1.  Wednesday 14th August 2019

8.00 – 8.30am

Registration (Arrival Tea and Coffee)

Participants are advised to bring their e-devices and free wi-fi available.

Throughout the 2 days we will have staff available to assist you access and download your reports as well learn to use other services and features available to you such as AORTA so you can develop your own reports.

08.30 – 09.30am

Welcome Mihi

General Manager Health Roundtable welcome to attendees and Introductions

09.30 – 10.30am


Background to the Integrated Care Group development

Benchmarking Reports Presented by HRT staff: General observations from the Integrated Care Reports for 2019

10.30 – 10.45am

Morning Tea

10.45 – 11.00am


11.00 – 12.30pm

SETTING THE SCENE – Developing a shared understanding: Current state & future state

Exploring the concepts of integrated care. From whose perspective?

·         The clinician: Clinical governance across the system

Judith (Jude) MacDonald, Chief Executive, Whanganui Regional Health Network

  • The community/consumer/patient: person centred services

Josephine Davis, Nursing Director, Mania Health

  • The service funder: Alliancing as a model

Carolyn Gullery, Executive Director Planning, Funding & Decision Support, Canterbury DHB

  • The hospital/primary care interface: smoothing the journey

Prof. Elizabeth Reymond, Metro South Palliative Care Service Director

Plenary session: open for discussion to develop a shared description of “Integrated Care”

12.30 – 1.15pm


1.15 – 2.00pm

DECIDE WHAT TO DO - Identifying potential areas for development

Second working session: A table discussion is facilitated by each plenary speakers to more fully explore the integrated care challenges – discuss and work through an exercise

Outcome – Shared understanding of components of integrated care are developed

2pm – 3.30pm

SERVICE SHOWCASE - Exemplars of integrated care activities:

·         Improving Mental Health Service Integration & Patient Outcomes: Co-ordination Hub

Gold Coast Mental Health Team

·         The ‘Health Care Homes’ Programme

Sue Wood, Pegasus Health and Amarjit Maxwell, National Health Care Home Collaborative

  • Engaging the Community Care Workforce

Mary-Anne Stone, Nurse Maude Community Care Service Canterbury

  • Creative Community Partnerships: Non-Weight Bearing Project

Christopher McCormick, Barwon Health

Plenary session: open for discussion to identify common enablers of health service integration

3.30 – 3.45pm

Afternoon Tea

3.45 – 4.45pm


What have we learnt and how does this apply to our organisation?

4.45 – 5.00pm

Day 1 close


Meeting Ends for Day One.   630pm Group Dinner.

Day 2. Thursday 15th August 2019

8.30 – 9.00am  

Arrival Tea and Coffee

9.00 – 9.30am

Findings from the e-survey of members: Issues for discussion

9.30 – 10.30am

Welcome and reflections from day one –

MAKE IT HAPPEN- What can we learn from others – Innovations from practice relating to integration of care and services

·         Innovation poster sessions

·         Each service to highlight one or more innovation projects relating to service integration

10.30 – 11.00am

Morning Tea

11.00 – 11.30am

DECIDING WHAT TO DO – Blue sky thinking

Working with your service team to clarify the burning platform issues that necessitate change in order to enable service integration

·         What is our data telling us, what have we learnt from the sessions, discussions, innovations shared?

·         Blue sky thinking ideation exercise to identify an area to address with a concept to explore

11.30 –12.00pm

IDEAS INTO ACTION – How to create long term change

Walking through how an idea turns into an innovation that is implemented

How to turn an idea into an innovation that can be implemented, adopted and becomes BAU. 

Teams use this as a Guide to identify push and pull factors that will help or hinder success

12.00 – 12.45pm

DECIDING WHAT TO DO – Planning practice improvements

Forth working session:

Group work on Action Plans

·         Aim statements and SMART Goals

·         Sharing and learning from improvements made by other member health services

·         “Sharing among peers” – checking out policies and procedures from our counterparts

12.45 – 1.30pm


1.30 – 1.45pm


1.45 – 2.30pm

MAKING IT HAPPEN - Commitment Ceremony

Attendee organisations present to the group their blue sky poster and Aim statement and seek support or help from others.

2.30 – 3.15pm


Feedback to the HRT team on the 2 sets of reports:

·         How can we include Australian community health data?

·         Potential for current reports to benchmark integration initiatives

3.15 – 3.30pm

2020 meeting focus and closing comments

Comments and suggestions on focus for the 2020 meeting and final comments from Health Roundtable General Manager.

Evaluation of the workshop.


Meeting Ends

Accommodation & Flight Arrangements
Delegates are responsible for making their own accommodation and travel/flight arrangements.

Suggested Accommodation

Accommodation Contact Details Reference Code Discounts
Sudima Hotel Christchurch Airport
550 Memorial Ave, Christchurch Airport, Christchurch 8053, New Zealand

Commodore Hotel NZ
449 Memorial Ave, Burnside, Christchurch 8053, New Zealand

+64 3 358 8129
[email protected]

Accommodation is available at Sudima Christchurch Airport Hotel using the promo code POTEN.
The rate will be provided as best available rate, per room, per night for room only. It is available for dates between 13th August - 15th August.
Guests can book via the Sudima Hotels website page.

The Integrated Care Special Interest Group was established to address the growing need in health careimproving care delivered across the continuum of care - especially where the community and hospital settings intersect. 

Participate in the 2 day workshop on 14th and 15th August 2019 in Christchurch, NZ.  This provides you an opportunity to more fully explore the concepts and activities associated with integrating health care services.

At this workshop y
ou will have the opportunity to:

  • -collaborate and learn from other organisation
  • -identify areas of focus for improving service integration in your health service
  • - actively contribute to the future design of the integrated care Special Interest Group activities and reports.